Inputs
Designed for Engagement, Built for Retention: An NPD Approach to Medical Assistant Transition
August 04, 2026 | Erin Pruner, MSN, RN, NPD-BC
A wide range of education experiences, clinical skills, and workplace readiness led to retention and engagement issues among the MA staff in ambulatory care. It led the NPD team to redesign the MA onboarding experience to combine an expanded skills-based orientation program with a residency-style transition-to-practice program. The results are promising.
Read More