Frequently Asked Questions (FAQs)
Aspire to Inclusivity Tips Before You Click:
- The recommended browser for the best attendee experience is Google Chrome.
- Add the event platform URL to your bookmarks toolbar for easy access throughout the event – https://aspiretoinclusivity.mpeventapps.com.
- View the System FAQs to familiarize yourself with the system requirements.
- We also recommend viewing the Aspire to Inclusivity Orientation Webinar to learn more about the platform. You can also find platform specific information in the Navigation Manual.
Which system requirements do I need to use the platform?
We recommend you connect to the event using the Chrome browser from an internet-enabled desktop or laptop.
Can I use my phone to connect to the event?
We recommend using a laptop or desktop to get the full functionality and experience. If needed, our sites are optimized to be viewed briefly on a mobile device.
What if I need to connect from my iPad/iPhone?
If you need to connect from your iOS device we recommend using Chrome. However, if you wish to share your video during a live, interactive session, you must use the Safari web browser.
What if I need to connect from my Android device?
If you need to connect from your Android device, we recommend using Chrome. You will need to enable audio and video to participate in live, interactive sessions.
The platform doesn’t seem to be working. What can I do?
Please check the following:
- Check that your browser is up to date and that you are using one of the recommended browsers above.
- Check that you are on a solid internet connection.
- Check that your company VPN is turned off.
- Check if there is a company firewall and try to connect to Wi-Fi that is not behind a company firewall.
I connected through a VPN. Will I have issues?
It is possible that your VPN could block incoming or outgoing video and audio. If possible, turn off your VPN or connect via an alternate device not connected to a VPN. If this is not possible, we recommend working with your preferred IT professional to resolve the issue.
I’m connected through a company firewall. Will I have issues?
It is possible that your company firewall could block incoming or outgoing video and audio. If possible, connect to the event on a different network or use your mobile phone. If this is not possible, we recommend working with your preferred IT professional to resolve the issue.
How do I get to my session?
Your session can be accessed through the Agenda.
I missed a session. Can I watch the replay?
Some sessions may be able to be replayed or saved for replay in the session library
When I join the session I can't hear. What do I do?
Please make sure your speakers and volume are enabled and working. Some of the sessions are pre-recorded and require you to select Play on the video to view the content. In this case, you will not hear anyone speaking until you begin the pre-recorded video.
How do I chat with others in the Discussion?
You must check-in to the session in order to join the discussion. You can check-in under the video using the Check-In button.
How do I ask questions during Live Q&A?
You can ask questions during a pre-recorded or live session by posting a question in the Live Q&A tab. This tab is in the information tab of the session if it is active. In a collaborative setting, you can ask questions by raising your hand.
What is the difference between the Live Q&A and the Discussion Board?
The Live Q&A is a place to ask the Presenter questions directly. The Discussion Board is used to pose questions and have conversations regarding the content with fellow attendees in the virtual session.
I accidentally clicked “Block” instead of “Allow” when asked to enable my camera and microphone. How do I enable this now?
To enable your camera and microphone in Google Chrome, click on the locked icon at the beginning of the URL, and select Allow for camera, notifications, and microphone.
I am having trouble with the video quality and load time on the site.
Ensure that other devices on your network are not consuming bandwidth through downloads, streaming, updating, or watching online videos, as each of these will greatly slow down your connection.
If you're using Windows, ensure that Windows Updates are not downloading in the background. To access this menu, simply press the Windows icon in the bottom left corner of your screen and type “update.” After selecting “Check for Updates” you will be able to verify whether your internet bandwidth is being taken by the Windows Update. If there is a download occurring, simply press the Pause button to stop the download and speed up your internet.
If you're on a wireless device like a laptop or tablet, you may need to move closer to your network router to get a stronger signal. This can impact your internet speed greatly.
My screen looks like it is cut off or the scrollbar is not working. How do I fix this?
Check that your cursor is hovering over the section you would like to scroll. If it is, make sure you are connected to strong Wi-Fi or are connected to a hardline. If your internet/Wi-Fi is working on other pages, reload the page. You may also need to adjust the Zoom settings to 100% so you are able to see everything in your computer frame.
I do not see a logout button. How do I leave the meeting?
You can close out the browser window or click the Logout button on the left-hand navigation.
How do I get Technical Support during the event?
Use the Meeting Concierge/Technical Support button to access our live chat option.
I am still having technical problems on the platform. Help!
We've got you covered! Use the navigation to chat with your MeetingPlay Concierge. Our team is ready and available to chat directly and help you with any questions or concerns.
As a result of the ongoing conversations between ANPD leadership, the city of Chicago and the Sheraton Grand Chicago, and to ensure the safety of our members, the ANPD Board of Directors made the decision to transition to a fully online event and exhibit hall experience. The health and well-being of our convention attendees always remain the top priority. We believe this shift in event format is in the best interest of our attendees and partners, and we are confident that we will provide the same great educational content and experience in a dynamic and interactive digital knowledge exchange.
How do I cancel my hotel room reservation if I booked through the ANPD Annual Convention hotel website/room block?
The Sheraton Grand Chicago will cancel any reservations that were booked within the ANPD Annual Convention housing block. You will receive a refund if you paid a deposit to book your room. If you did not book within the ANPD Annual Convention hotel block, you need to contact the hotel directly to cancel your room reservation. ANPD is not responsible for any hotel charges incurred to attendees or exhibitors.
Sheraton Grand Chicago: (312) 464-1000
ANPD is not responsible for reimbursement of non-refundable airfare. Please contact email@example.com if you have additional questions.
ANPD is partnering with a premier online meeting vendor to ensure that the online meeting provides the same quality content that ANPD Annual Convention attendees expect. ANPD will provide how-to videos, tutorials, and guides that will walk you through using the online platform. You will receive access to the platform prior to the start of the meeting so you can create your profile, add sessions to your calendar, and get acquainted with the online environment.
All registrants will receive an email notification from ANPD when the platform becomes available. Please note, you must be registered and paid 24 hours in advance to the start of the online meeting in order to have access to the platform at the start of the event. An email notification will be sent out a few business days prior to the start of convention.
ANPD complies with the Americans with Disabilities Act and is committed to providing a positive experience for all attendees. Participants who have special requirements due to a disability may indicate their needed accommodation during the registration process. Please submit accommodation requests on or before July 2, 2021.
Your registration will be automatically transferred to the online meeting. No action is required on your part. You will receive a refund back to the original payment method for the difference in registration prices.
Online participants have access to opening remarks, general and plenary sessions, award ceremonies, posters, the popular Star Search session, and all concurrent education sessions. In addition, online participants have access to recordings of all concurrent session presentations, posters, the online exhibit hall and unique networking opportunities.
Because all ANPD Convention sessions will be available for on-demand viewing, no refunds will be granted. Your registration for the in-person event will be automatically transferred to the online experience. If you already registered for convention, your registration fee will be refunded based on the new registration rates. Refunds will be processed by the end of May and an email confirmation will be sent once your refund has been processed. Already registered attendees will be refunded the difference in registration fees and refunded 100% for preconvention workshops and the networking event if applicable.
Substitutions of registrants can be made by Monday, July 19, 2021, without a fee, by contacting the registration team at firstname.lastname@example.org.
Due to the fact that ANPD must cancel the in-person certification preparation course, you will be given the option to transfer your registration to a live online 4-day course, or the asynchronous course. ANPD staff will directly follow up with you on next steps.
The cancellation policy would apply and only in the case of loss of employment, death in the family or other extenuating circumstances will a refund be issued.
My organization is paying by check. When does my check payment need to be received to ensure I have access to the online experience?
Similar to an in-person event, payment must be received before a participant can enter the online experience. To ensure seamless access to the online experience, all payments should be received and processed by July 23, 2021 (2 weeks prior to convention start date). Registrants will not have access to the content until payment is received and processed. If payment is not received by July 23, 2021, the participant’s registration will be canceled and the participant must re-register at the prevailing registration rate.
Due to COVID-19 our employees are working remotely. Can we take advantage of the group rate working individually from any location?
Yes, individuals within the group registration do not need to be in the same location to attend; however, they do need to be from the same organization.
There must be a minimum of 3 (three) registrants from the same organization. There is no maximum on the number of individuals in a group.
No, however, there must be a minimum of 3 (three) registrants from the same organization or additional payment will be required. Registration adjustments, including transferring registration and price adjustments, cannot be made after July 19, 2021. Group discounts can only be applied prior to the start of the conference. Discounts cannot be applied once a registration is complete.
A single group payment via check or individual payments via credit card can be made. For questions and additional information, please contact email@example.com.
Do we pay the group rate for each person? Or can we pay one group rate and have more than one person participate in the online convention?
Each person will register separately and receive their own log-in information and NCPD contact hours for attending sessions. Only those who are registered will receive CE certificates.
In 2021, ANPD upgraded to an online event platform that provides a robust interactive experience for the online attendee. Participants will have access to General session events, award presentations, and concurrent sessions. An online exhibit hall is available to ensure participants learn about the latest products, services and solutions for the NPD specialty. Online Attendees can choose to participate in all event games and are eligible for some great prizes.
Yes. The ANPD convention will still take place August 3-6, 2021. All participants will have access to concurrent session recordings through August 31, 2021.
Preconvention workshops are not being offered at this time. Attendees who registered for preconvention workshops will receive a refund. Those who registered for the NPD Certification Preparation Course will be given the option to transfer their registration to a live online 4-day course or the asynchronous course.
ANPD is excited to offer up to 65.5 contact hours for convention attendees who view all available concurrent, plenary, and networking sessions, networking sessions, and posters. Partial credit is awarded for each session viewed and evaluated. Nursing Continuing Professional Development (NCPD) contact hours are awarded for each session completed. The Association for Nursing Professional Development is accredited with distinction as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
All ANPD Annual Convention online content will be available until August 31, 2021. Please note, you will need to complete your evaluations no later than September 12, 2021, to receive your contact hours certificate.
Please email firstname.lastname@example.org if you have additional questions.